Booking Terms

1. Platform & Service Providers

Glam Concierge, operated by Dipped and Dazzle LLC, is a professional booking agency that connects clients with independent contractors. All services are performed by independent service providers and not employees of Glam Concierge.

• Hair and nail service providers are required to hold valid New York State licenses.
• Makeup artists are required to hold professional training and/or certification.

2. Assumption of Risk & Release of Liability

You understand and acknowledge that salon and beauty services may involve risks, including but not limited to:

• Allergic reactions
• Skin sensitivity or irritation
• Burns, cuts, or hair/nail damage
• Accidental spills, stains, or property damage

To the fullest extent permitted by law, you agree that Glam Concierge / Dipped and Dazzle LLC and all affiliated service providers are not liable for any loss, theft, damage to personal property, bodily harm, allergic reactions, or injuries of any kind that may occur before, during, or after services.

While accidents are unlikely, they may occur. All services are booked at your own risk. Any disputes or incidents may be discussed directly between the client and the service provider. Service providers may carry personal liability insurance, but insurance is not required by the platform.

3. Client Responsibilities

• Service providers should never be left alone in your home or space.
• Children must be properly supervised to ensure services are completed safely and on time.
• Pets must be secured in a separate area to ensure safety and comfort for all parties.

4. No Personal Contact Exchange Policy

To protect quality control and prevent loss of clientele, Glam Concierge enforces a strict no personal contact exchange policy.

• Clients may not exchange or collect personal phone numbers, emails, or social media information from service providers.
• Clients must book all future services exclusively through the Glam Concierge platform.
• Provider requests are always honored based on availability.

If future appointments are booked directly with a service provider outside of the platform:

• The service provider will face immediate termination or deactivation.
• The client’s VIP membership will be revoked, and any previously purchased packages will not be refunded.

These actions interfere with the platform’s business operations and violate service agreements.

5. Gratuity Policy

• Gratuity is not included in service pricing and is appreciated upon satisfaction.
• Cash tips only are permitted.
• Electronic tipping (Zelle, Venmo, Apple Pay, Cash App, PayPal, etc.) is not allowed.
• A $25 add-on tip option may be selected during booking. Service fees and percentages are deducted from this option.

6. Appointment Preparation & Timing

• Clients must be fully prepared at the scheduled start time.
• If the client is late by more than half of the booking time, the provider may cancel and move to the next appointment.
• If the provider has arrived and waited beyond a reasonable time, the client will be charged in full.
• If the client is slightly late, service time will be reduced and may result in unfinished or unpolished results.

If the service provider is late:

• The client may refuse service, or
• The provider must perform the service within the remaining time owed to the client.

7. Space & Power Requirements

• Hair services require a standard or low-height chair and a workspace table near an electrical outlet.
• Makeup services require a higher chair with natural light or strong interior lighting.
• Multiple blow-dry services in one room may overload electrical circuits. Clients are responsible for ensuring adequate power access. Glam Concierge is not responsible for delays caused by power outages or maintenance issues.

8. Final Agreement

By booking with Glam Concierge, you agree:

• To book all services through the platform
• Not to privately book or solicit service providers
• That violations may result in permanent booking bans and service provider termination

These terms are enforced to protect the integrity of the Glam Concierge platform and its professionals.